United CEO felt 'ashamed' by violent removal

Disgusted by a man's violent removal from an oversold flight, New Jersey Gov. Chris Christie has called for a suspension to the widespread practice of overbooking.

"To have somebody pay for a ticket, reserve a seat, be seated and then dragged off the plane physically by law enforcement officers at the direction of United (Airlines) -- it's outrageous," Christie told CNN's "New Day" on Wednesday.

United passenger shown bleeding after incident

United passenger shown bleeding after incident 01:36

"That's why I've asked the Trump administration to stop the overbooking until we set some more, different rules about how the airlines can conduct themselves."

Christie's state has a special interest in United's practices because he said the airline controls 70% of the flights at Newark Liberty International Airport.

"With United, the customer is always last," Christie said.

United CEO: This 'will never happen again'

When United CEO Oscar Munoz first saw footage of the passenger getting violently yanked off one of his planes, he said one emotion washed over him: shame.


Adrian Long

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